How to use the portal
Once you have logged in to your trade account, you see your contract prices and get access to all the B2B ordering tools. This guide walks through every function, from browsing to the cart, availability alerts and Excel export.
Your own prices appear as soon as you log in
Prices are visible only to logged-in business customers. When you log in, the “Log in to see the price” text on products is replaced by your personal contract prices.
Three ways to find and order products
Browse by category, search directly or use quick order when you know the product codes.
Browse by category
The left-hand bar on the shop page lists all product groups. Open subgroups with the arrow. You can choose how many products are shown per page (“X / page”) and sort the results.
Search products
The search icon in the top bar and the shop’s search field (“Search products…”) search the products directly. The result is a product list you can order from straight away.
Quick order
The Quick order button at the top of the shop lets you add several products at once by product code. The fastest way for repeat orders.
Order by the box and manage your cart
Many products are sold in inner and outer boxes. The portal helps you order full packs and keep the cart clear.
Inner and Outer buttons
On product and list pages, Inner (inner box) and Outer (outer box) add a full box to the cart with one click. The number on the button is the quantity per box.
Quantity matching
In the cart there is a marker next to the quantity: green dot = the quantity matches the box size, orange arrow = it does not. Press the box size (Inner/Outer) to round the quantity automatically.
Backorders shown separately
The cart separates in-stock and backorder products into their own sections, so you can see at once what ships now and what is delivered later.
Keep in cart for later
Don’t want to order the backorder products yet? Press “Keep in cart for later”. The products are moved to their own list and are not ordered now. Get them back with the “Add back to order” button.
Export to Excel
From the cart you can download the whole contents as a tidy Excel file with the “Export to Excel” button. Handy for quotes, approvals and your own records.
Get a notification as soon as a product is back in stock
If a product is temporarily out of stock, you can set an availability alert. We send an email as soon as the product can be ordered again. The alert is removed automatically after the notification.
Everything else that makes daily work easier
My account
Order history, open orders, addresses, account details and availability alerts in one place.
Request a quote
“Request a quote” in the top bar opens a form for a tailored quote without leaving the page.
Dark mode
The moon/sun icon in the top bar switches between the light and dark look. Your choice is remembered for your next visit.
Questions about using the portal
Why can't I see prices?
Prices are visible only to logged-in business customers. Log in via the account icon in the top bar. If you do not have login details yet, register as a wholesale customer and we will open an account by hand.
What do Inner and Outer mean?
Inner = inner box and Outer = outer box. The buttons add a full box to the cart with one click, and the number on the button is the quantity per box.
There is an orange arrow next to the quantity in the cart. What does it mean?
It means the order quantity does not match the inner or outer box size. Press the box size (Inner/Outer) and the quantity is rounded automatically to full boxes. A green dot means the quantity matches.
Can I leave backorder products unordered for now?
Yes. Press 'Keep in cart for later' in the cart and the backorder products move to their own waiting list and are not ordered now. Get them back with the 'Add back to order' button.
How do I find out when a sold-out product is back in stock?
Press 'Notify me when available' on the sold-out product. We send an email as soon as the product can be ordered again, and the alert is removed automatically. You can manage all alerts under My account → Availability alerts.
How do I export the cart to Excel?
The cart has an 'Export to Excel' button that downloads the cart contents as a tidy Excel file. Handy for quotes and approvals.
How do I place an order with several product codes at once?
Use the shop's 'Quick order' button: enter the product codes and quantities at once and the products are added to the cart without browsing for each one.
Can I see my old orders?
Yes. Under My account → Orders you see your order history and tracking, and under Open orders the orders currently being processed.